Return & Refund Policy

At Zavora Leathers, we want you to love your jacket. If you don’t, you can return it within 30 days. Please note that return postage is paid by the customer.

Returns

You can return any standard-size item within 30 days of delivery for a refund or exchange. To qualify, your item must be:

  • Unworn, unwashed and in its original condition

  • Complete with all original tags, packaging and accessories

  • Free from perfume, smoke, makeup stains or marks

How to Return

  1. Contact us through our Contact page with your order number and the item you want to return.

  2. We’ll reply with return instructions and the return address.

  3. Pack the item securely and send it back using a tracked service. The customer is responsible for paying the return postage. Please keep your proof of postage.

Return Shipping Costs

The customer pays for return postage. We recommend using a tracked service, because we can’t take responsibility for returns lost or damaged in transit. The only exception is faulty or incorrect items, where we cover the return postage.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5-10 working days. Your bank may take a little longer to show it. Original shipping charges and return postage costs are non-refundable, except on faulty or incorrect items.

Exchanges

If you need a different size or colour, tell us when you contact us and we’ll swap it, subject to stock. Return postage for exchanges is paid by the customer. If your size is unavailable, we’ll refund you instead. Exchanges are available for standard sizes only. Custom size orders can’t be exchanged.

Custom Size Orders

If you order a custom size, please double-check your measurements before placing the order. Custom size orders are made to your specifications, so they are final sale and not eligible for refund or exchange. If your custom item arrives faulty or different from what you ordered, contact us within 7 days of delivery with your order number and photos, and we’ll put it right.

Faulty or Incorrect Items

If your order arrives damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and clear photos. We’ll arrange a replacement or full refund, and we’ll cover the return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Items We Can’t Accept Back

  • Custom size, made-to-measure or personalised orders (unless faulty or not as ordered)

  • Worn, altered, washed or damaged items

  • Items without original tags or packaging

  • Gift cards

Sale Items

Sale items follow the same 30-day return policy.

Cancellations

You can cancel a standard order before it ships by contacting us as soon as possible. Custom size orders go into production quickly, so they can’t be cancelled once confirmed. Once an order has shipped, please use the returns process above.

Lost or Delayed Parcels

If your parcel hasn’t arrived within the estimated delivery time, track it from our Track Your Order page or contact us and we’ll investigate with the courier.

Contact Us

Questions about a return or refund? Reach us through our Contact page and we’ll reply as soon as we can.