Shipping Policy

At Zavora Leathers, we want your order to reach you safely and on time.

Free UK Shipping

We offer free standard shipping on all orders across the UK, with no minimum spend.

Where We Ship

We currently ship to addresses within the United Kingdom only.

Processing Time

Standard orders are processed and dispatched within 1-3 working days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next working day. During busy periods, such as sales and holidays, processing may take a little longer.

Delivery Time

Once dispatched, standard delivery usually takes 7-10 working days. These are estimates, not guarantees. Delays can happen because of weather, courier issues or peak periods.

Custom Size Orders

Custom size orders are made to your measurements, so they take longer. Please allow 10-15 working days from the date of your order for delivery. We’ll keep you updated by email.

Order Tracking

When your order ships, we’ll email you a confirmation with your tracking details. You can follow your parcel at any time on our Track Your Order page by entering your order number and email address.

Delivery Address

Please check your delivery address carefully at checkout. We can’t be responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us as soon as possible. We can only update it if your order hasn’t been dispatched yet.

Missed Deliveries

If nobody is available to receive your parcel, the courier will usually leave a card, try again, or leave it in a safe place or with a neighbour. Please follow the courier’s instructions to rearrange delivery. Parcels returned to us because of an incorrect address or failed delivery attempts may be subject to a re-shipping charge.

Delayed, Lost or Damaged Parcels

If your order hasn’t arrived within 15 working days of dispatch, please contact us with your order number and we’ll investigate with the courier. If your parcel arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the item and packaging, and we’ll arrange a replacement or refund.

Returns

For returns, please see our Return & Refund Policy. Return postage is paid by the customer, except for faulty or incorrect items.

Questions about your delivery? Reach us through our Contact page and we’ll get back to you as soon as we can.